Emergency and Non-Emergency Numbers

An emergency, disaster, accident or injury can occur at any time and without warning. Listed below are all the emergency as well as non-emergency numbers at UBC to assist you with getting to help as quickly as possible.

Emergency 911

What are the Emergency and Essential Phone Numbers?

Fire
Police
Ambulance

911

Campus First Aid
(UBC Workers Only)
604-822-4444
Hazardous Material Response
(Vancouver Fire & Rescue Services)
911
UBC Hospital Urgent Care
(8:00 a.m. – 10:00 p.m.)
604-822-7662
Poison Control Centre 604-682-5050
Campus Security
(For an Emergency call 911)
604-822-2222

Download the UBC Emergency & Safety Contacts Poster (WORD)

Download the UBC Emergency & Safety Contacts Poster (PDF)

For other frequently called numbers, please see the section entitled “Non-Emergency Numbers“.
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What information is required when I dial 911?

  • Describe the Emergency
  • Location
  • Building Name
  • Building Address & Room #
  • Phone Number
  • Do NOT hang up as additional information may be needed

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When should I call 911?

  • An event that involves an immediate threat to a person or property (e.g. bomb threat, attack, gunshot, fire, car accident)
  • Medical emergency (e.g. fall, head trauma, severe burn, uncontrollable bleeding, persistent or sudden chest pain, breathing emergency, severely altered level of consciousness)
  • A serious crime that is in progress or that has just occurred (e.g. sexual assault, robbery, fight, break and enter [if there is a suspect on scene] or a report of an impaired driver)

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How do I know if it is an emergency?

  • Err on the side of caution. Tell someone: a co-worker, a supervisor or call 911

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Non-Emergency
Numbers

What other resources are available?

Resource Non-Emergency Number
Access & Diversity 604-822-5844
Ambulance (E-Comm) 604-872-5151
AMS Safewalk 604-822-5355
AMS Sexual Assault Support Centre (SASC) 604-827-5180
Building Operations Call Centre (Trouble Calls) 604-822-2173
Campus Security 604-822-2222
Counselling Services – Employee & Family Assistance Plan (Faculty & Staff) 1-800-387-4765
Counselling Services (Students) 604-822-3811
Equity & Inclusion Office 604-822-6353
Fire Department (Fire Prevention) 311
Office of the Ombudsperson for Students 604-822-6149
RCMP – University Detachment 604-224-1322
Risk Management Services 604-822-2029
Student Health Services 604-822-7011

 

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Student, Staff and Faculty in Crisis

The VP Students Office (VPSO) coordinates the University’s response to critical incidents involving students which includes:

  • Gathering information
  • Supporting the affected students and the surrounding student community
  • Coordinating communication
  • Supporting instructors and administrators to help students in very difficult circumstances

Student Health Services, Counselling Services, Campus Security, the RCMP and other resource groups work with the VP Students Office to ensure students receive the support they require.

What should you do if a student, faculty of staff are in crisis?

Critical Incident Student Faculty & Staff
Medical Emergency
(e.g. heart attack, severe bleeding, life threatening injury)
Ambulance: 911 UBC First Aid
(Faculty & Staff Only):
604-822-4444 (24-hrs)
or
911
Death Police: 911
Campus Security: 604-822-2222
VP Students Office: 604-822-3644
Suicide Emergency Services: 911
Campus Security: 604-822-2222
Imminent Threat/Attempt:
Crisis Counselling and Suicide Prevention
24-hr crisis lines:
Greater Vancouver: 604-872-3311
BC Wide: 1-800-SUICIDE (1-800-784-2433)
Vancouver General Hospital, Emergency Dept.
920 W. 10th Ave, Vancouver
604-875-4995 (24-hrs)
Suicidal Thoughts Counselling Services: 604-822-3811
Student Health Services: 604-822-7011
Employee & Family Assistance Plan: 1-800-387-4765
Emotional Distress
Non Crisis
Counselling Services: 604-822-3811
Student Health Services: 604-822-7011
Employee & Family Assistance Plan: 1-800-387-4765
Emotional Distress
Crisis
Crisis Counselling and Suicide Prevention
24-hr crisis lines:
Greater Vancouver: 604-872-3311
BC Wide: 1-800-SUICIDE (1-800-784-2433)
Police: 911
Campus Security: 604-822-2222
Illness, Injury
(non-emergency)
Student Health Services: 604-822-7011 UBC First Aid
(Faculty & Staff Only):
604-822-4444 (24-hrs)
or
Departmental First Aid Attendant
Sexual Assault
All sexual assaults should be reported to the police as soon as possible
Emergency Services: 911
Campus Security: 604-822-2222
Sexual Assault
Other services available to victims of sexual assault
AMS Sexual Assault Centre:
604-827-5180
Counselling Services: 604-822-3811
Student Health Services: 604-822-7011
Employee & Family Assistance Plan: 1-800-387-4765
Sexual Assault
Other services available to victims of sexual assault (continued)
Sexual Assault Service at VGH
If sexual assault has occurred within the past 7 days, sexual assault services can be requested at Vancouver General Hospital Emergency Department
920 West 10th Ave., Vancouver
604-875-2881
Women Against Violence Against Women (WAVAW)
Female patients can arrange for a rape crisis counsellor to meet them at the hospital
604-255-6228
604-255-6344 (24-hr Crisis Line)
BC Society For Male Survivors Of Sexual Abuse:
Support for male patients
#202 – 1252 Burrard St., Vancouver
604-682-6482
Students in need of emergency funding Student Financial Assistance & Awards: 604-822-5111 N/A
Missing Person Police: 911
Campus Security: 604-822-2222

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